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Frequently Asked Questions
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
| Cart Total From | To | Standard Shipping* | 2-Day Shipping* | Overnight Shipping* | International Shipping Charge* | HI &AK Standard Shipping | HI &AK 2-Day Shipping | HI &AK Overnight Shipping |
| $0.00 | $87.49 | $6.59 | $13.19 | $21.99 | $36.08 | $17.59 | $21.99 | $32.99 |
| $87.50 | $174.99 | $10.99 | $13.19 | $21.99 | $36.08 | $17.59 | $21.99 | $32.99 |
| $175.00 | $262.49 | $16.49 | $18.69 | $26.39 | $64.06 | $24.73 | $28.03 | $39.58 |
| $262.50 | $349.99 | $20.89 | $24.19 | $38.49 | $76.01 | $27.16 | $31.45 | $50.04 |
| $350.00 | $524.99 | $24.19 | $41.79 | $63.79 | $131.94 | $31.45 | $54.33 | $82.93 |
| $525.00 | $699.99 | $39.59 | $82.49 | $109.99 | $146.61 | $71.49 | $107.24 | $142.99 |
| $700.00 | $1749.99 | $54.99 | $92.39 | $138.59 | $244.37 | $82.93 | $120.11 | $180.17 |
| $1750.00 | $3499.99 | $83.59 | $116.59 | $164.99 | $354.41 | $108.67 | $151.57 | $214.49 |
| $3500.00 | Plus | $109.99 | $164.99 | $219.99 | $488.77 | $142.99 | $214.99 | $285.99 |
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!
Do you do commission work?
Yes! Send me an email at ro@andesvisual.com to inquire about your custom
piece of art
I like one of you're images on Instagram, but I don't see it in the
shop? Can you print it?
Most likely, please be in touch and we will figure out sizing, medium, and price!
Do you allow local pick-up for originals?
Of course! Email me, and we will coordinate a time for you to pick up your piece verses shipping it.
Do you work with designers?
Yes! Call me and let's talk!
I'd love to feature you on my blog, can you send me some images?
Please send me an email at ro@andesvisual.com!
What is your return or exchange policy if I decide I don't want my
artwork?
I do not allow returns or exchanges on prints or originals unless
damaged during shipping. If your prints arrive damaged, please keep all
packaging and contact sales@andesvisual.com with your order number for further
instructions.
How long does it take for a piece of artwork to arrive?
This depends on the medium: For photographic and canvas prints, 1-2
weeks. For custom framed prints, 3-4 weeks. For handmade wooden panels with
resin, 3-6 weeks.
